Course Outline

Operations Management focuses on the management of key resources required to produce products and services within the framework of an organizational structure. Operations entail a systematic approach and control of the processes that transform inputs (e.g. human resources, facilities, materials, Information systems etc.) into finished goods and services. The operations function consists of the core wealth creation processes of a business and helps an organization to efficiently achieve its mission while constantly increasing productivity and quality. The principles of operations management and strategy, innovation and design of processes, products and services, forecasting and management of capacity, and operations improvement and risk management are covered.

Course Objectives

By the end of the course, participants will be able to:

  • Explain the scope of operations management
  • Describe why operations management is important in all types of organization
  • Develop the input–transformation–output process
  • Describe the performance objectives of operations and their internal and external benefits which derive from excelling in each of them
  • Distinguish different views of operations strategy and their impact on a firm's operations
  • Explain process design and apply process mapping to develop processes
  • Identify the different stages in product and service design
  • Explain capacity planning and the alternative ways of coping with demand fluctuations
  • Discuss the activities of supply chain management
  • Explain the importance of improvement in operations management and apply the techniques can be used for improvement

Target Audience

Operations, supply chain and logistics professionals, in particular those at operational, supervisory and management level and anyone interested in learning more about operations management.

Key Topics

The key topics covered in the course are:

  • Introduction to operations management
  • The input-transformation-out process
  • Process hierarchy
  • Operations performance objectives
  • Perspectives of operations strategy
  • Process design
  • Process mapping
  • The design of products and services
  • Capacity management
  • Supply chain planning and control
  • Planning and control
  • Operations improvement
  • Risk management


Participants should attend at least 4 out of the 5 classes.

At the end of the course, participants need to complete a final written exam.

A Certificate of Completion is awarded if the course is successfully fulfilled. Participants also receive an official transcript for their grades and course credits.

Course Fee in Aruban Florins

Per participant: AFl. 795.=, including turnover taxes.

Includes: course material, handouts, snacks, coffee and refreshments.

Location and Dates

Location: EC&T Office & Training Facility (Newtonstraat 1-A)

Next class starts on: Tuesday May 12, 2020
Number of classes: 5
Time: 6:30 PM - 9:00 PM​

Exam date: Friday June 19, 2020

We reserve the right to alter dates, content, venue and trainer.

Discount Plans and Cancellation Policies

We offer discount plans for group bookings and in-house course and workshop facilitation. Click here for details about our discount plans and cancellation policies.

Register Online or Download Course Registration Form:

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* Course language determined by audience's


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​​​Length:           5 classes

Effort:             2-3 hours per week

Level:              Intermediate

Language:     English, Dutch or

                          Papiamento *

Exam:             Written Exam

​Credits:          2.0 EC's

Fee:                 AFl.   795.=

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