A few decades ago, Customer Relationship Management used to pride itself on volume, on speed, on ‘‘efficiency.’’ What truly matters now in our current business world, what builds strategic value for an enterprise, is loyalty: customer loyalty, employee loyalty. Without knowing the secrets to building these, even innovative companies struggle. This course will discuss groundbreaking concepts to achieve excellence in customer service. What is covered during the course will allow course participants to re-calibrate their organization, on any scale, and to reach exceptional achievements: to truly understand customers and to keep them coming back for more.
By the end of the course, participants will be able to:
All organization members involved in customer service activities, SME entrepreneurs, and anyone interested in excelling at customer service.
The key topics covered in the course are:
Participants should attend at least 4 out of the 5 classes.
At the end of the course, participants need to complete a final written exam.
A Certificate of Completion is awarded if the course is successfully fulfilled. Participants also receive an official transcript for their grades and course credits.
Per participant: AFl. 785.=, including turnover taxes.
Includes: course material, handouts, snacks, coffee and refreshments.
Location: EC&T Office & Training Facility (Newtonstraat 1-A)
Next class starts on: Wednesday April 29, 2020
Number of classes: 5
Time: 6:30 PM - 9:00 PM
Exam date: Friday June 05, 2020
We reserve the right to alter dates, content, venue and trainer.
We offer discount plans for group bookings and in-house course and workshop facilitation. Click here for details about our discount plans and cancellation policies.
* Course language determined by audience's
Length: 5 classes
Effort: 2-3 hours per week
Language: English or
Exam: Written Exam
Credits: 1.5 EC's
Fee: AFl. 785.=